Member Spotlight

Member Spotlight: SERVPRO of Northeast Columbus

February 15th, 2024

Member Spotlight by SERVPRO of Northeast Columbus.

Provide us with a brief summary of your business’ services

SERVPRO specializes in a wide range of restoration and cleaning services for both residential and commercial properties, covering scenarios from water and fire damage to mold remediation and storm damage restoration. Our comprehensive offerings also extend to specialized services such as biohazard cleanup, document drying, and electronics restoration. Known for our 24/7 emergency response and commitment to making damage “Like it never even happened,” SERVPRO combines expertise, advanced technology, and quick response times to address and restore any size disaster, ensuring environments are not just cleaned but fully restored to their pre-damage condition.

Tell us about your company’s mission and values

SERVPRO’s mission is to offer fast, effective cleanup and restoration services for water, fire, mold, and more, aiming to quickly return affected residential and commercial properties to their pre-disaster state. At the heart of our values are excellence, reliability, expertise, and a strong focus on customer satisfaction. We prioritize quality service, 24/7 availability for emergencies, and employing a team of skilled professionals to ensure the needs of our clients are met with integrity and efficiency. This commitment to providing superior service and support underscores SERVPRO’s dedication to being a trusted leader in the restoration industry.

What are the services you use the most (or are looking forward to using) from the Columbus Chamber?

SERVPRO of Northeast Columbus provides water mitigation, fire mitigation and reconstruction the most frequently. With joining the Columbus Chamber, we look forward to continue serving our neighbors with these services but are excited to offer our other preventative services such as air duct cleaning, carpet cleaning, mold remediation, and anything else a property might need. Our in-house consutruction team is ready to make any problem “Like it never even happened.”

How do you stay engaged with trends that you see in your industry?

We stay ahead of industry trends by continuously investing in our team’s education, embracing the latest in restoration technology, and actively participating in industry associations. We’re committed to ongoing training, ensuring our technicians are skilled in the newest techniques and tools. Our involvement in industry networks keeps us connected to the latest insights, regulations, and best practices, enabling us to deliver top-notch service that meets the evolving needs of our customers. This approach ensures we’re always ready to provide the most effective and efficient restoration solutions.

What is your company culture like?

As an employee at SERVPRO, I’m proud to be part of a culture that values teamwork, integrity, and excellence. We operate as a close-knit family, where everyone’s input is valued, and collaboration is key to overcoming challenges. Our leadership fosters a supportive environment that encourages personal growth, continuous learning, and innovation. We take pride in our work, striving to exceed expectations with every project we undertake. Respect for our clients and each other is at the core of our operations, driving us to deliver compassionate, professional service in times of need.

What does it take to be a successful employee at your company?

At SERVPRO, a successful employee embodies our core values of excellence, integrity, and customer focus. They are proactive, highly skilled, and committed to continuous learning to stay ahead in the restoration industry. Teamwork drives them, as they collaborate effectively with colleagues to deliver superior service. Their dedication to helping our clients through challenging times with compassion and understanding sets them apart.

What makes Columbus such a great place to do business?

Columbus’s strategic location, diverse economy, skilled workforce, supportive business environment, and high quality of life collectively make it an excellent place for businesses to thrive.

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