Member Spotlight: DIGIT3

Member Spotlight by [DIGIT3]

Provide us with a brief summary of your business’ services

DIGIT3 helps businesses of all sizes and industries across Ohio, West Virginia, and Kentucky with a wide range of technology needs including managed IT services, co-managed IT services, help desk support, cybersecurity protections, data backup and disaster recovery services, cloud solutions, IT consulting, IT compliance, VoIP solutions, and computer and network infrastructure.

As businesspeople ourselves, we understand that technology is only valuable when it works for your business. We help organizations keep technology running, strengthen security, navigate compliance, reduce risk, and build a technology environment that helps their business move forward.

Describe your company in three words

Knowledgeable, trusted, responsive.

Share a recent project, client success, or example of your work in action.

One recent example was our work with an Ohio county. The County reached out to us for assistance in complying with Ohio Revised Code 9.64, which requires political subdivisions to have a cybersecurity program in place as well as an infrastructure that reflects a recognized industry framework. The County already had a wonderful and capable internal IT team, but when we came alongside them, we were able to identify areas where additional expertise, tools, and support could make a real difference.

We brought in additional services and technology that fit their needs, strengthened their compliance efforts, and helped improve the overall effectiveness and efficiency of their technology and cybersecurity environment.

Our partnership also allowed the county to accomplish more without having to build a larger internal team, which helped control costs for them.

How do you stay engaged with trends that you see in your industry?

Technology changes quickly, and cybersecurity threats change right along with it, so staying current is important for us and for our clients.

We’re consistently evaluating new products and solutions, communicating with our vendors, attending industry events, and keeping up with what’s happening in cybersecurity. We also put a lot of emphasis on our own team, including internal ongoing training and sharing of relevant news and industry trends.

Ultimately, we want to make sure the solutions we’re recommending today are keeping pace with the threats our clients may face tomorrow.

If you had to start over from scratch, what’s the first thing you’d do differently?

Honestly, nothing. DIGIT3 has been built organically over time, and we’ve learned something from every stage of the business. It really has been a wonderful journey. Our focus has always been on doing good work, taking care of our clients, and letting relationships grow from there.

If anything, we’ve learned that focusing on providing a great service will take you further than focusing on making a sale. When you take care of people and do what you say you’re going to do, the business follows.

What’s the best piece of advice you’ve received as a business owner?

The best advice we’ve received is that trust is earned. At DIGIT3, we strive to earn our clients’ business and, more importantly, their trust, every day.

Clients trust us with their systems, their data, their security, and the technology that keeps their business running. That’s a big ask, and we take it seriously. Our goal is to earn trust over time by treating our client’s business as it matters to us, because it does.

For us, the sale isn’t the finish line. It’s where the relationship begins. We want to earn the opportunity to be there for our clients not just today, but for the years to come.

That’s ultimately where our tagline, “The Trusted Technology Partner,” comes from. It’s not just a marketing phrase. It’s the standard we want people to associate with us.

What makes a successful partnership at your company?

For us, a successful partnership involves communication and trust on both sides.

Our job isn’t to recommend technology simply because it’s available or because it’s what we sell. It’s to understand what a client is trying to accomplish, where they may have challenges or risks, and then recommend solutions that genuinely make sense for their business. Whether a client needs fully managed IT, support for an internal IT team, cybersecurity and compliance guidance, infrastructure, or strategic consulting, we meet them where they are.

At the end of the day, we want our clients to know that we’re in it with them. We’re listening, we care about what they’re trying to accomplish, and we’re working toward the same goals. To us, that’s what a real partnership looks like.

What makes Columbus such a great place to do business?

What stands out to us about Columbus is that it has the energy and opportunity of a major business market, while still feeling like a place where relationships matter. There’s a real spirit of collaboration here. Businesses are willing to connect, share ideas, and support one another.

That’s especially meaningful to us because we believe business is built on relationships. Our entire leadership team has called Columbus home at different points in our lives, so being part of the Columbus business community feels less like coming home.

We’ve spent more than a decade building relationships and serving businesses across Ohio, West Virginia, and Kentucky, and we’re excited to bring that experience to Columbus while continuing to learn from the businesses and people who make this community so strong.

What do you want people to remember about your business five years from now?

Five years from now, we hope our clients remember how much DIGIT3 mattered to their success. We don’t want to be the company that installed the systems and moved on. We want to be the team that understood their mission, protected what they built, and helped them grow with confidence. If our clients can point to their biggest wins and say DIGIT3 was part of how they got there, then we’ve done what we set out to do.

Social Media:
Facebook: https://www.facebook.com/digit3power/
LinkedIn: https://www.linkedin.com/company/digit3
Website: https://digit3.com