Member Spotlight: CertainlyCX

Member Spotlight by [CertainlyCX]

Provide us with a brief summary of your business’ services

CertainlyCX provides tailored customer support, virtual assistant, and back-office services to help businesses grow. Our remote teams support customers through phone, email, and chat, while also assisting with administrative tasks and day-to-day operations. We bring experienced professionals and a personal approach to every partnership, taking time to understand each client’s business and build lasting relationships.

Describe your company in three words

Caring, curious, conscientious

Share a recent project, client success, or example of your work in action.

One of our manufacturing clients began working with two CertainlyCX team members who handled essential back-office responsibilities. As the business grew, the client decided to add three more team members, allowing its in-office staff to focus on other priorities and higher-value work.

We recruited and identified the right candidates in under two weeks. We also handle the team’s ongoing management, coaching, payroll, benefits, and administrative support. This gives the client the advantages of an expanded team without adding the hiring and day-to-day management burden to its internal staff.

How do you stay engaged with trends that you see in your industry?

We stay engaged by attending industry conferences, networking, listening to podcasts, and having regular conversations with our clients. Many are startups, so working closely with founders and owners gives me firsthand insight into emerging trends, changing customer expectations, and the challenges growing businesses face. Those conversations help us continually adapt how we support our clients.

If you had to start over from scratch, what’s the first thing you’d do differently?

We would have started with one partner instead of two.

What’s the best piece of advice you’ve received as a business owner?

Know your value.

What makes a successful partnership at your company?

A successful partnership begins with a shared desire to improve. Our strongest clients are open to feedback, willing to try new ideas, and committed to making their business and customer experience better. When both teams communicate openly, learn from one another, and work toward the same goals, the partnership thrives.

What makes Columbus such a great place to do business?

Columbus has a strong business community built on trust, relationships, and Midwest values. People take pride in doing good work, keeping their word, and supporting one another. That spirit makes it a great place to build a business and lasting partnerships.

What do you want people to remember about your business five years from now?

We want people to remember CertainlyCX as a company that never stopped learning and improving, and that we helped our clients do the same. We shared what we learned, brought new ideas to the table, and built partnerships that made both our clients and our company stronger.

Social Media:
Facebook: https://www.facebook.com/certainlycx?mibextid=wwXIfr&rdid=jtJVDv5EXnylEowT&share_url=https%3A%2F%2Fwww.facebook.com%2Fshare%2F1A77H7JVDi%2F%3Fmibextid%3DwwXIfr#
LinkedIn: https://www.linkedin.com/company/certainly-cx/?viewAsMember=true
Instagram: https://www.instagram.com/certainly_cx/
Website: https://www.certainlycx.com/