Celebrating the First 25 Years | Quantum Health

THE SPARK

Origin of Quantum Health

The roots of Quantum Health’s origin trace back to the early career experience of Founder and Board Chair Kara Trott, designing and executing large-scale consumer research for consumer goods, services and retail companies to understand how people go through a “shopping journey.”

In the early 1990s, she quickly saw parallels and opportunities to apply these insights to the healthcare experience. But healthcare was different — people were left to navigate alone on a “bewildering journey.”

“It’s like you’ve been dropped into a pinball machine, and when the lever is pulled, you’re bounced around. Every time you hit a bump along the journey, it usually results in higher costs or worse outcomes.”

Kara Trott, founder and board chair