Member Spotlight: Vera Whole Health

Member Spotlight by Vera Whole Health, an apree health company.

Provide us with a brief summary of your business’ services

Values in action
Our advanced primary care (APC) model is designed to improve health outcomes for our patients and reduce the total cost of care.

The foundation of APC is a strong relationship between patient and provider. That’s the person-first element. By allowing our providers to spend more time with each person they treat, they are better able to offer care that treats the whole person rather than only a specific ailment.

In the APC model, our care centers are more than a lobby and exam rooms. They are a medical hub where patients receive 80-90% of care in the primary care setting and through coordinating specialty care. This allows our care teams to coordinate, follow up, and incorporate results into each patient’s care plan without the need for them to hop from location to location to receive the care they need.

Additionally, we have robust virtual care options that are fully integrated into our model, making it even more convenient for patients to access care when and where they need it.

This virtual care isn’t the only way we’re leveraging technology. Our focus on innovation drives us to put data sets from claims, EMR data, and user-generated surveys to work to inform how we can tailor our APC model for specific populations.

Meanwhile, our Castlight app provides both patients and our care teams with all the collective information they need to drive better health outcomes.

Patients are able to easily navigate through their care journey via the app, reducing the time and energy they need to simply get the help they need. And providers are able to build and monitor a care plan that encourages, rather than discourages, their patients to take control of their health goals.

Together, these two foundational elements of our model allow us to make a substantial impact with those we serve — an impact that offers benefits for the industry as a whole.

The more people are engaged with their health the less likely they are to require expensive treatments. And this savings reaches both employers offering healthcare plans to their employees and, in aggregate, the entire industry.

Our remaining values, team and trust, go hand in hand. Internally, we are always focused on having an inclusive and collaborative environment, one where accountability is shared and teams trust one another to work toward the same goal of helping people live healthier lives.

In our care centers, the idea of a team approach takes on a literal meaning, with Health Coaches and Care Guides working closely on the shared goal of helping patients be proactive with their health. Again, our vision is to treat the person rather than the problem, and the team approach allows us to build the trust between patient and providers that makes that possible.

Tell us about your company’s mission and values

Reshaping values
Somewhere along the way, the idea that the patient is at the center of healthcare became lost. Now it’s time to get it back on track.

At apree health, our values define who we are and how we manage care. Our vision is to solve the affordability crisis in U.S. healthcare. Our mission is to reimagine how America delivers and pays for healthcare. And as for our values as a company, we believe in:

Putting the person first
Continuous innovation
Making a real impact
Building trust
Taking a team-based approach

These aren’t just words. To us, they’re the framework for everything we do, both internally and externally. They are the roadmap for how we interact with each other as colleagues and with patients.

Let’s dig into each of these values a bit:

Person-first
Whether someone is a team member or a patient, we meet the person where they are and tailor our interactions and care to meet the unique needs of each individual.

Innovation
We believe in a culture of continuous improvement and creative thinking where teammates from all parts of the organization are encouraged to surface new ideas, embrace challenges, and always think with the outcome in mind.

Impact
We strive to impact the well-being of each individual we work with and serve, and we are dedicated to impacting U.S. healthcare through innovation and delivery of care.

Team
The health of those we serve can only be made possible through a collaborative approach. So we strive to foster an inclusive community that respects diverse perspectives and furthers our success by working horizontally across silos.

Trust
As an organization, we are dedicated to establishing trust and reliability in all interactions, both internal and external. We believe this trust is crucial for accelerating positive change and outcomes.

What are the services you use the most (or are looking forward to using) from the Columbus Chamber?

Networking events

How do you stay engaged with trends that you see in your industry?

Industry conferences, associations, and healthcare benefits related news 

What is your company culture like?

Culture keeps our teammates motivated, connected, and engaged. We believe that it all begins with our mission, vision, and values. At apree, our employees take exceptional pride knowing that their work is making a difference in healthcare and our teammates have great passion and drive to be the best in the industry.

At apree, we value inclusivity and innovation, where learning and growth occur from both successes and continuous learning from opportunities. Our apree health mission, vision, and values don’t just live on paper. They are woven into our daily work, underpinned by our leadership guiding principles. We are committed to creating meaningful opportunities for our teammates to connect with other employees, and the organization as a whole, around ideas and programs that are important to each of us. We have established defined committees and teams to drive connectedness and inclusivity, including through our Culture Collective initiative, Employee Resource Groups, and Wellbeing Champions.

What does it take to be a successful employee at your company?

A successful employee at apree is committed to doing what is right for our teammates, members and customers, demonstrates a growth mindset, is willing to go deep to understand healthcare and our business model, and champions our values throughout how they lead their work. Our dynamic business model and agility create many opportunities for our teammates to take on new projects, assignments and growth opportunities to support professional growth, develop new skill sets, and contribute in new ways to the future vision of apree. 

What makes Columbus such a great place to do business?

Growing economy, diversity of business, progressive attitude toward healthcare benefits trends 

Social Media:
LinkedIn: https://www.linkedin.com/company/apree-health/
Website: https://my.verawholehealth.com/