Member Spotlight: Universal 1 Credit Union

Member Spotlight by [Universal 1 Credit Union]

Provide us with a brief summary of your business’ services

Universal 1 Credit Union (U1) is a not-for-profit financial institution dedicated to creating personal, community, and financial well-being. Serving over 50,000 members for more than 85 years, U1 has been a trusted financial partner since 1937. Based in Dayton, OH, with nine locations across Southwest Ohio, U1 is dedicated to providing ‘Beyond What You Expect’ service to over 15 eligible counties, reaching as far as Franklin County, Ohio.

Tell us about your company’s mission and values

At U1, our mission is simple: Where U Come 1st. We are committed to putting our members first by providing financial solutions that empower them to achieve their goals. Our core values—Friendly, Trustworthy, and Reliable shape everything we do. We believe in building strong relationships, offering dependable financial guidance, and being a trusted partner for our members and communities.

What are the services you use the most (or are looking forward to using) from the Columbus Chamber?

We look forward to leveraging the Columbus Chamber’s networking opportunities, business resources, and advocacy initiatives. As a financial institution dedicated to helping our members thrive, we see immense value in connecting with other local businesses, learning from industry experts, and staying engaged with economic trends in the region.

How do you stay engaged with trends that you see in your industry?

U1 actively follows industry trends through market research, professional development, and direct member feedback. We attend financial industry events, collaborate with experts, and embrace new technologies to enhance our services. Most importantly, we listen to our members because understanding their needs helps provide solutions that make a real difference.

What is your company culture like?

Our culture is rooted in what matters most, our members, our community, and our team. We believe in creating an environment where employees feel supported and empowered. Whether it’s through our work/life balance approach, professional growth opportunities, or community involvement, we cultivate a workplace where people can thrive and make a meaningful impact.

What does it take to be a successful employee at your company?

A successful U1 employee is someone who truly puts Where U Come 1st into action every day. They build strong relationships, provide reliable financial guidance, and give ‘Beyond What You Expect’ support to our members. Being friendly, trustworthy, and reliable isn’t just part of the job—it’s who they are. They bring a positive attitude, a commitment to teamwork, and a passion for helping others succeed.

What makes Columbus such a great place to do business?

Columbus is built on innovation, opportunity, and community; values that align with who we are at U1. The city offers a thriving business environment, a strong sense of collaboration, and a diverse, talented workforce. With a growing economy and a culture that encourages connection, Columbus is an ideal place to serve members, build relationships, and make a lasting impact.

Social Media:
Facebook: https://www.facebook.com/myu1cu
LinkedIn: https://www.linkedin.com/company/universal-1-credit-union
Instagram: https://www.instagram.com/myu1cu/
Website: https://www.u1cu.org/