Member Spotlight: Starry

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

Member Spotlight by Virginia Lam Abrams – Senior Vice President, Government Affairs & Strategic Advancement

Provide us with a brief summary of your business’ services.
At Starry, we believe the future is built on connectivity and that connecting people and communities to high-quality broadband access should be simple and affordable. Starry’s innovative hybrid fiber fixed wireless technology is reshaping how communities and families connect to high-quality, affordable internet access. Our internet service is available across Boston, Los Angeles, New York, Denver, Washington, DC and will soon be launching in Columbus.

Starry is a customer-first company. We put the customer experience at the heart of everything we do, from the technology products we build to the customer support you experience; from our transparent ‘no tricks’ pricing to our strict customer privacy policies and commitment to net neutrality; we built Starry to be a different kind of internet service provider.

Across our markets, Starry offers 200 Mbps symmetrical service with no data caps, no long-term contracts, no extra fees and all equipment, installation and 24/7 customer care included for only $50 per month. No bundles, no tricks, no asterisk.

Tell us about your company’s mission and values.
At Starry, we have a foundational belief that access to ubiquitous, reliable broadband internet is a social good. Our mission is to connect as many people as possible to affordable, high-quality home broadband so that every family has the opportunity to participate in and benefit from digital access, for work, school, healthcare and so much more.

However, we know that the cost of high-quality broadband internet is often out of financial reach for our most vulnerable communities. In late 2018, we launched our digital equity program, Starry Connect, to provide ultra-low-cost broadband access in public and affordable housing communities. Starry Connect provides residents a robust 30 Mbps symmetrical service plan with no data caps, no long-term contracts, no extra fees and all equipment, 24/7 customer care and installation included for $15 per month. Importantly, Starry Connect does not require customer credit checks or participation in other subsidy programs to qualify for service. By partnering with housing owners, we provide blanket eligibility across communities and remove the onerous barriers that many of our families encounter when trying to sign up for low-cost broadband service.

We’re proud that we’ve grown the Starry Connect program to reach more than 30,000 units of public and affordable housing across our markets. Starry Connect is a direct and tangible manifestation of how we live and execute our company values and invest in the communities we serve. We’re excited to expand this important digital equity program across Columbus.

What are the services you use the most (or are looking forward to using) from the Columbus Chamber?
Starry is looking forward to developing relationships with the Chamber’s network of professionals and community members and working together to the benefit of Columbus and its residents. We are excited to participate in Chamber-hosted events and activities, build brand awareness and visibility, and become more involved with the Columbus community.

What makes Columbus such a great place to do business?
With the state capitol and a large world-class university as key community anchors, Columbus has all of the key ingredients that make it a great place to not just do business, but to start and grow your business. Columbus is young, diverse and tech-forward and it’s growing. Those are all hallmarks of a great place to do business!

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