Thought Leadership

Resources from Chamber Members

Looking for ideas and resources to boost your business? Our members are thought leaders in their fields. Browse the library of white papers below for insights on today’s business critical issues.

Turning an Unhappy Customer into an Advocate

Company: Safelite AutoGlass Author: Thomas M. Feeney

Poor customer service may be a company’s worst nightmare. Unhappy customers are likely to tell…

Training Field Staff to Engage Customers

Company: Safelite AutoGlass Author: Scott Gardner

Front-line employees make or break customer delight. But what if, as a particular industry, your…

Sorting Out the Details: What You Might Want to Know About Health Care Reform

Company: Sequent, Inc. Author: William F. Hutter

Health care reform is on the way, with most mandates starting in 2014, but it…

Signs of the Times: Large-Format Touchscreens

Company: Mills James Author: Dale McClintock

The exploding popularity of touch-enabled smartphones and tablets has put incredible power at the fingertips…

Reality TV and the New Future of Digital Production

Company: Mills James

Is reality television real or fake? Well, that depends on what your definition of reality…

Preparing for the Big Disaster

Company: ABCO Fire Protection

This paper focuses on emergency communication to large groups in communities with college or institutional…

Perfecting the Customer Satisfaction Survey Process

Company: Safelite AutoGlass Author: Ed Sprigler

Just 11 percent of Americans say they are satisfied with the way U.S. companies handle…

Operating a Customer-Focused Contact Center

Company: Safelite AutoGlass Author: Brian O'Mara

Call centers have become the target of many jokes and criticisms in the U.S. today….

Location, Location, Location?

Company: Three Scale Strategy Author: Samantha Frew

According to The Urban Land Institute, “more than 11 percent of strip malls in North…

Leveraging Technology to Improve Customer Delight

Company: Safelite AutoGlass Author: Craig Douglas

Cutting the time customers have to wait for your services can greatly improve your business…

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