Perfecting the Customer Satisfaction Survey Process

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

Just 11 percent of Americans say they are satisfied with the way U.S. companies handle customer service, the lowest level since December 2008 and just four percentage points above the all-time low recorded in October 2008, according to an August 2011 Gallup Poll.

Learn how to perfect the process of surveying your customers to maximize insights…

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