Operating a Customer-Focused Contact Center

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

Call centers have become the target of many jokes and criticisms in the U.S. today.

They have notoriously been painted in a negative light thanks to the increase of automated answering systems and outsourcing to foreign countries. The Discover Card “My Name is Peggy” commercial and television comedy series, “Outsourced,” are just a couple examples.

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