Member Spotlight by Babiya Polk & Zachary Hamilton, Aflac
Provide us with a brief summary of your business’ services.
Founded in 1955 in Columbus, Georgia, Aflac (American Family Life Assurance Company) is the #1 provider of supplemental insurance in the United States. What are supplemental benefits? We specialize in Disability, Cancer, Accident, Critical Care, and other policies. Simply, they pay you, the employee, directly when you get hurt or sick. For employers, offering these benefits is a no-brainer as it increases employee retention, lowers workman’s compensation claims, and does all this without costing the employer a dime!
Tell us about your company’s mission and values.
When Aflac’s principal founder John Amos, along with his brothers Paul and Bill, founded the company in 1955, they never imagined their small door-to-door insurance company would become one of the most well known and respected businesses in the world. But it was their vision, compassion and commitment to doing the right thing – not only for their customers, but also for their employees, sales team and community – that laid the foundation for the Aflac we know today. Our founders often said, “If you take care of the employees, they will take care of the business.” It is a creed upon which Aflac was built, and it holds just as true today. In addition to focusing only on the bottom line, they concentrated on creating a company worthy of respect and trust. After all, they knew they were selling a product based on a promise and a handshake. The quality of insurance is tested only in times of need – when an individual is sick or hurt – so we want our valued customers to know that we are here for you.
What are the services you use the most (or are looking forward to using) from the Columbus Chamber?
The services we use the most is being able to provide relevant content to the monthly newsletter and engaging in the social events. We are looking forward in being active in the Business and Solutions of being able to provide our products and programs under your savings program you offer to Chamber members and to be able to provide resources to the talent and workforce committee.
How do you stay engaged with trends that you see in your industry?
Aflac is able to stay current on the trends that businesses, employees and employers face as challenges when it comes to benefits by providing us an annual Workforce Report, where a 3rd party surveys employees, and employers of various sizes of businesses where they examine benefit trends and attitudes. We also attend relevant workshops and interact with Hr professionals and businesses just asking the questions of what are your pain points that you are experiencing.
What is your company culture like?
It may sound quaint, but Aflac employees have, through the years abided by seven homespun commitments based on the premise of doing the right thing and living by the golden rule: Do unto others as you would have them do unto you. Upon joining our team, each new Aflac employee receives The Aflac Way, a book of tenets set out by the Amos brothers more than half a century ago. The principles include: • Treat everyone with respect and care. All customers are to be treated the same. No customer is more important than any other. Treating everyone we encounter with respect and care is key to our business and always will be. • Your problem is my problem. Our customers turn to Aflac when they’re hurt or sick and in great need. It’s our job to look at their problems as if they were our own and to do all we can to help them. • Shoot straight. Honesty is the best policy. We must be candid in our dealings with customers and co-workers, even when the news isn’t all good. When we combine honesty with caring service, we know our customers are receiving the services they deserve.
What does it take to be a successful employee at your company?
Having the skills and willingness to want to serve your community and the clients and wanting to be active in the community by serving on boards, volunteering in organizations, being engaged with your co-workers and leadership team. All of these examples, builds you professionally and personally to be successful.
What makes Columbus such a great place to do business?
Columbus has been a melting pot for new businesses being established and where established businesses are expanding or making Columbus be their headquarter location.