Member Spotlight by Denise Doczy-DeLong, Singleton Construction
Provide us with a brief summary of your business’ services.
Singleton Construction provides General Contracting Services to the apparel, grocery, discount, drugstore, hotel, healthcare and pet/farm industries in 39 states. We specialize in high volume multi-site programs, open-store remodels, and tenant fit-outs. In 2018 we completed 880 projects in 29 states, with values ranging from $3,000 to $1,600,000 with 90% of those in the open-store environment. Our clients include: CVSHealth, Dollar General, Dollar Tree/Family Dollar, Insomnia Cookies, Jones Lang LaSalle, Kroger, Macy’s, Publix, Charles Schwab, Sevan Multi-Site Solutions, Tractor Supply Co., Walgreens, and Walmart. Singleton is also a second-generation woman owned and operated business.
Singleton Construction was founded on a deep care for clients and employees. That care drove high quality work inspiring our founders to do whatever it took to get the job done right. Care turned employees into family, building deep bonds. Care turned customers into partners, and projects into long-term relationships. This in turn drove the exponential growth we’ve achieved and remains at the heart of who we are. The same purpose that motivated our founders drives us today. We exist to live an extraordinary example of care in all we do. This inspires the way we serve our clients, partners and team. We care about exceeding client expectations, creating great experiences for their customers, and ensuring that our partners – and our team – grow. Each action we take reflects this purpose. Every decision is based on it. Living extraordinary care means improving every experience, every day for the people we work with. Our core values serve as our guide. We build trust with honesty, transparency and open communication. We create partnerships. We’re accountable and honor our commitments. Our word is our bond. We value people. Protecting, cultivating, and seeing the best in all. Every project or interaction creates opportunity and understanding. We deliver excellence in every experience always providing solutions, not problems, and setting the highest expectations as the only measure for success. But there is always an opportunity to be better, do better. We strive for more. It’s the Singleton Way. Each moment in this life gives us the freedom to choose the world we want to see. Every action, every decision – big or small – has a positive impact, or a negative one. Care inspires care. Compassion creates compassion. Meaning attracts meaning. At Singleton, we are committed to improving every experience, every day, so we can live the extraordinary example of care we want to see in the world. By living it, we create it for ourselves and inspire others to follow. When we achieve this, we do more than build great spaces, we create a brighter world.
What are the services you use the most (or are looking forward to using) from the Columbus Chamber?
The relationships that we are forming as a result of being active at the Columbus Chamber are propelling Singleton forward and providing us with strategic ideas to grow and change our business. We have been attending events like the annual Clam Bake, The CEO Spotlights, The Retail Summit and other training events. We are also now a member of the Small Business Council and part of the Workforce Development Committee.
How do you stay engaged with trends that you see in your industry?
There are many ways we stay on top with trends in our industry. We belong to several associations, Columbus Builders Exchange, ICSC, SMPS, Retail Contractors Association, that are geared towards the construction industry and being active in these associations keep us up to date with what is going on. There are also conferences that we attend each year that provide education and ideas for continuous improvement. We have always put a significant effort into networking with other General Contractors. We learn so much from our peer groups. On top of that we have very successful customers that are always pushing us to be better.
At Singleton Construction we strive to live an extraordinary example of care every day. But what does that really mean when we come to work? How should we treat our customers, subcontractors and teammates? How does it guide the decisions we make? To connect the dots between living our purpose and how we work every day, we live the Singleton Way! The Singleton Way is how we behave in every interaction. We are accountable, humble, collaborative, proactive, positive, calm, flexible and better. This way of working, or these behaviors, demonstrate our values – Value People, Build Trust, and Deliver Excellence. In combination with our values, they help us achieve our mission of improving every experience every day. We’re committed to living the Singleton Way for our customers, our subcontractors, our team and ourselves, so that together, we create a brighter world.
What does it take to be a successful employee at your company?
To be successful at Singleton you have to be passionate about doing whatever it takes to meet our commitments. The construction industry depends on people to get things done and that means there are always obstacles to meeting our goals. Our customers trust that we are always going to come through. This takes caring about the customer and going above and beyond to make them happy. The stories we have of what our team members will do to meet our commitments never ceases to amaze me. Our company is full of highly skilled people but if you ask them why they do what they do, it is always because they want to help people. Our team members work at Singleton because they want to serve and they care.
What makes Columbus such a great place to do business?
There are many reasons why Columbus is a good place to do business. A few of them are, the cost of living is reasonable compared to a lot of larger cities in the United States. We have a large number of universities, career centers, technical colleges and community colleges to recruit talent from. We do business in 39 states so we are very centrally located to access the rest of the country.