Member Spotlight by Jon Boyd, Tire Business Manager, Boyd’s Tire
We provide full automotive repair service to all makes and models of vehicles at our 7 locations in Greater Columbus. In addition, we are official dealers of Goodyear, Dunlop, Kelly, Michelin, BFGoodrich, Uniroyal, Continental, General & Hercules brand Tires.
Tell us about your company’s mission and values.
Our mission is to provide excellent service to our neighboring communities, establishing great relationships with our customers and being a true partner in the area we do business.
What are the services you use the most (or are looking forward to using) from the Columbus Chamber?
The two areas that we hope to utilize the Columbus Chamber are: connecting with other Chamber businesses, who might be looking for a place to get company or personal vehicles repaired at; as well as, finding avenues for sourcing quality employees. Our industry, like most trade occupations, are finding it hard to locate and retain quality employees because of the high rate of competition for these individuals.
How do you stay engaged with trends that you see in your industry?
Luckily, we are involved with a lot of great partners in our industry that provide us with constant information to stay ahead of the curve. Unfortunately, “the curve” can seem quite difficult to keep up with in our industry, because of its history of constant change and development. To combat this, we utilize our business partners for technician training programs, we partner with associations like the Ohio Tire and Automotive Association to stay on top of industry trends and read our various industry publications like Modern Tire Dealer. We also have kept an open mind over the last decade with new ways to reach customers. We feel like we have been an industry leader in, especially for our size, attracting customers in the online/social media/mobile, high paced world we do business in now.
What is your company culture like?
We try to be a family-oriented work culture, with many of our employees having been with our company for more than a decade of our 21-year existence. For examples of this culture, we are closed Sundays, we keep overtime at a low level, we give end of the year gifts, we provide a safe work environment. In addition, we empower our employees to make their own decisions and critically think while on the job which therefore should provide a greater feeling of accomplishment.
What does it take to be a successful employee at your company?
Being a small local retail business, our reputation in the community means everything to us. Protect our reputation by providing great customer service, honesty and reliability and success and appreciation will always be there.
What makes Columbus such a great place to do business?
Columbus has a large population but with the charm of a small midwestern city. You get the energy, options and vibrance of a big city; but without most of the clutter and exhaustion of most of the cities just larger than it, which makes our customers very easy to do business with.
What pieces of advice have you found to be the most helpful since starting your career?
My father told me very early on to surround myself with great people. Since then, the most important lesson I learned, was at a Goodyear business seminar that said to put trust in your employees. This has caused me to do less directing and more engaging; which, I’ve accomplished by providing information to them and listening to feedback and opinion.