COTA Conducting Rider Survey on Buses

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

COLUMBUS, OH—In an effort to better understand the transit needs of customers, the Central Ohio Transit Authority (COTA) is conducting a rider survey on buses.

Beginning Tues., March 27, a survey team wearing blue vests, like the one pictured, will be asking riders where they boarded and exited buses in the COTA service area. In April, and again this fall, riders will be asked to answer a more detailed survey.

ETC Institute, a professional survey research company, is coordinating the survey effort. Information collected from the survey will be confidential and used to help improve transit service in central Ohio by capturing accurate and reliable travel patterns and demographic characteristics of riders.

For more information, please contact COTA Customer Service at (614) 228-1776. 


The Central Ohio Transit Authority (COTA) is the regional public transit provider for Greater Columbus and central Ohio. With a service area of 1.2 million residents, COTA provides more than 18 million passenger trips per year, and employs more than 1,000 people.COTA operates throughout Franklin County, and parts of Delaware, Fairfield, Licking and Union counties. For more information about COTA, visit or call (614) 228-1776.