Member Spotlight: Navigator Management

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

Member Spotlight by David Schoettmer, Founder and Chairman

Provide us with a brief summary of your business’ services.
Navigator Management Partners was founded in 2001 to offer organizations a different kind of management and technology consulting partner. What sets us apart? Top Talent with Deep Industry Expertise: Our consultants have an average of 15+ years of consulting experience; Proven Capabilities: Our Program / Project Management, Organizational Change Management, IT Strategy, Business Intelligence, Business Analysis and Process Design, Testing and Deployment, Solution Architecture, Software Solution Selection, and Proven Delivery Methodology (Beacon) are key success factors with our clients; Client Satisfaction: 96% of clients report overall satisfaction with Navigator’s performance; and Partnerships: We partner with the market-leading providers of Cloud ERP and BI solutions. All of these differentiators allow us to advise clients on solving tough business challenges in ways that improve operational performance and drive sustainable results, ultimately delivering an exceptional customer experience.

 Tell us about your company’s mission and values.
Our mission is to bring market-leading consulting to organizations to help them successfully navigate the course of change. We strive to be a consulting firm that spans the need from Strategy and Management Consulting through delivery of IT and OCM services that enable a successful systems implementation.

We live and breathe by our 5 core values:

  1. Commitment – We care deeply about our clients and are fully vested in helping them succeed.
  2. Collaboration – Our clients rely on us as a collaborative business partner – the one they call when the challenge is great and the stakes are high.
  3. Integrity – A high-level of integrity is the foundation for our actions and decisions each day.
  4. Transparency – We communicate candidly, gladly sharing information that can help us help each other and our clients.
  5. Community – We love the communities where we live and work. We have roots and are actively involved, personally and professionally.

What are the services you use the most (or are looking forward to using) from the Columbus Chamber?
We are really excited about leveraging the Chamber’s relationships and strategic connections in the community. Of course, some of the tangible items like marketing support and access to research will also be useful.

 How do you stay engaged with trends that you see in your industry?
In the training and professional development area – we encourage our employees to remain as up-to-date as possible and assist with that effort by allocating $5K per employee per year to continue to develop and grow. We attend, and often present, at conferences and user groups that are focused on our core capabilities and solutions. We hold an average of two certifications / advanced degrees per employee.

Change management side – we focus on Prosci® certifications and have several trainers on staff. An astonishing 60% of our employees are certified as a Prosci® change management practitioners, and we are one of only five authorized training providers in the United States. Change Management is a crucial element in successful project delivery. According to Prosci®, projects that engage organizational change management (OCM) are six times more likely to exceed project objectives than projects that do not engage OCM.

What is your company culture like?
We pride ourselves on fostering a work environment that is open and transparent. At Navigator, there are four key areas of focus for our business– financials, client, human capital, and operational effectiveness. Each quarter, we invite the entire team together and review our balanced scorecard, which measures our progress in each of these areas, because we want them to be as invested and engaged in our success as our top executives.

We are proud of the communities we call home and we want to give back to these communities. Each year, Navigator allocates a generous amount of time and money for community giving and we encourage our employees to do the same. This has led to Navigator being recognized as a Columbus Business First Corporate Caring award finalist for 10 years running! Supporting the communities we serve isn’t a corporate goal, it’s a personal responsibility.

What does it take to be a successful employee at your company?
Drive, commitment to client success, and collaboration.

What makes Columbus such a great place to do business?
We love Columbus for many reasons including the diversity and caliber of talent, the commitment to community, and the supportive culture for the betterment of the region. We are proud to call Columbus home.