Member Spotlight: Office City Express

Columbus Chamber
The Columbus Chamber provides connections, resources and solutions that help small businesses and Fortune 500 enterprises grow Central Ohio's economy.

Office City ExpressOffice City Express is a family-owned office supply and furniture dealer. Since 1985, Office City Express has been fulfilling the supply needs of businesses large and small throughout central Ohio, from the stapler on the desk, to the desk and chairs themselves.  Our catalog and online site offers your business over 25,000 items, available for free, next-day delivery.

What motivates you to jump out of bed in the morning?

Knowing that we can make someone’s day, take just a little bit of the work off someone’s plate or make them look like a hero to their supervisor!

Tell us about your company culture.

We blend years of experience with new innovative ideas to save our customers from spending too much, waiting too long, or being disappointed by their office supplier.

What are three things you use every day in your job?

Our team of Sales Managers, Our current catalog (paper or online), Freebies & Samples!!

What trends/insights are you finding in your field/market?

More companies are using us a single source for everything in their office! Cleaning and health care items, coffee, beverages and snacks, chairs, desks and chair mats, binder clips, pens, tape, highlighters, and wireless technology. We are full service office supply company and are willing to find virtually any product for a customer.

What advice do you have to give to emerging talent in your field?

Persistence and Patience. Talented Sales Managers know that follow up is key and “no” doesn’t mean never, it just means “not now”. The right people also know that any available training is a key to success, the more you know, the more you grow!

Second generation owners of Office City Express, Michelle and Andrew Ives

Second generation owners, Michelle and Andrew Ives

What benefit(s) attracted you to the Columbus Chamber?

The team that helps business’ open up to new ideas, directions, and introductions. Building a larger network in our largest delivery area was one of the features. Another key feature is the connection with our Chamber contact and her ability to provide lists and research. New business generated from these lists has paid for our Chamber membership over and over. The investment proved itself valuable.

What business challenges keep you up at night?

How to best compete against the big boxes. Explain to potential customers how the big boxes introduce pricing advantages to win their business, then hand off your account to a general customer service rep whose job is to gain margin by raising the pricing they just gave you.

Tell us about organizations/charities that you are passionate about.

We support many different schools and non-profit organizations by sponsoring their Fun Runs, golf outings, and other fundraising activities. A few organizations that we have supported in 2016 are: Homeport, Delaware City Schools. Bexley Education Foundation and The Jewish Community Center of Greater Columbus

If you could choose any song to represent your company, what song would it be?

“This is how we do it” (but just the chorus)

What Columbus business person do you most admire?

This city has a lot of really great business people, but the person I admire most is Phyllis Ives of Ives & Associates. She works with, negotiates with, and is counsel to highly successful executives in many different industries, placing top executives in companies across the country, but really has a strong focus on the wealth of corporations vested in Columbus. She is an inspiring business women who has made a name for herself in her industry, assisted top candidates in landing their dream jobs and inspired people to do more than they thought they could at first.

When you are not working, where in Columbus do you like to spend your time?

We enjoy dining all around Columbus, trying new restaurants, frequenting favorites. The City of Bexley offers such a wealth of things to do in the community, that we really enjoy hanging out in our own neighborhood.